Returns Policy

Can I return it?

1. We offer free returns for 14 days from the date of purchase or other advertised returns periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Our change of mind returns policy can be found below:

2. As long as the return is initiated in your Account and the return is placed in the post within 15 days of receipt of order confirmation email (or longer promotional return period, if applicable);

3. Items must be unworn and unused and in a saleable condition with the original tags still attached;

4. Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); and

5. Items have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons.  The exclusion will be noted on the relevant product page on our Site and / or at checkout.

To start a return, you can contact us at Richrabbitsydney@gmail.com. If your return is accepted, we’ll instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Richrabbitsydney@gmail.com.

CHANGE OF MIND RETURNS

You can change your mind anytime after purchasing our items. However, in such situation, we will only provide you with our credit point which is equal to 100% of the price of the returned item. You can also choose to replace another item having the same value or higher value of the item you have bought, but you will need to make up the difference. If the value of replacing item is lower than the price of purchased item, the difference of value will not be refunded

We will not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us. If the return, in our reasonable opinion, is not in compliance , we will contact you to ship the product back to you and you will be liable for the shipping costs both to and from us.

FAULTY PRODUCT RETURNS

1. We aim to provide you with products of the highest standard and quality.  If you have received a product with a defect, please contact our Customer Service as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible.  In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the goods.

2. If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate.  If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method.  If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

3. It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

How long does it take for my return to be processed?

At the moment we’re not experiencing any delays in receiving and processing returns, and they are processed within 15 business days of the return being dropped off/picked up. If your return is outside of this timeframe, have a look at the tracking before contacting Customer Service for the latest scan updates. If you are experiencing extensive delays in receiving an update, or if you are worried that there’s something wrong with your return, please contact our Customer Service team for assistance.

We will keep you updated via email as soon as your return has been delivered to our Fulfilment Centre.